Payment and dispatch
The following terms and conditions apply:
When placing an order with us, you can choose to have your items shipped to you OR prepared for pick up at our NYC Flagship Store at 452 West Broadway, New York, NY.
All mail orders are shipped insured via USPS Priority Mail. We charge a flat rate of $8.25 for orders up to $75 (before taxes); orders $75+ ship free of charge.
We make every effort to ship your order as quickly as possible: Orders placed before noon EST ship the same day; orders placed after noon or on weekends ship the next business day.
We ship to addresses in the United States, including Puerto Rico and the Virgin Islands. We do not ship internationally, however LAMY has an online shop for almost all countries, feel free to contact us at firstname.lastname@example.org and we will be happy to help you identify the web store that services your area.
Store pickups are free and are typically ready within 2 hours of placing the order (during business hours).
You will receive an order confirmation via email upon placing your order. Once your order ships or is ready for pickup, you will receive another email. Tracking info will be included for mail orders.
Postal Service Priority Mail® products may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. At this time we cannot guarantee the delivery time of orders shipped via USPS.
Accepted Payment options
The following payment options are available for deliveries within the United States:
- Payment via credit card
- Payment via PayPal
First off, if you are reading this refund policy, it is likely that you purchased a product from us, and we owe you a big, Thank you! We appreciate your business, and we hope that the buying process on lamyshop.us and our products meet your satisfaction.
We would also like to remind you that every Lamy product carries a two-year warranty from the date of purchase, so you can rest easy knowing that we stand behind our products, our quality, and our manufacturing process.
We accept returns of most* products for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition.**
Please note: Items that are engraved or imprinted are not eligible for returns. These items are still covered under our standard two-year warranty program for repairs.
Refunds can only be credited to the original payment method.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, please contact customer service (email@example.com) with your order number and details about the product you would like to return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy
**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage.
For returns that show signs of use or are missing accessories, a 10% restocking fee will be charged.